Our Knowledgebase

Can I transfer my domain to another provider?

Yes. You are free to move your domain name to another provider if you wish. There are some charge to specific domains made by us for transfers or any amendments made to your domains. If you transfer your domain away from us, then we shall no longer have any control over it and you would need to contact your new provider if you wish to [...]

Domain Renewal

VpsCity recommend to renew your domain names early, to avoid problems and possible loss of your prized domain name. After the domain expiration date there is a short, non guaranteed, timeframe in which we can attempt to recover your domain name for you. Ultimately, you are at the mercy of the registrars we work with, which are ENOM and [...]

How do I change settings for my new domain?

All clients have access to view and change the current nameservers, change the auto renewal setting, manage the dns records*, configure email forwarding*, register nameservers*, request the epp code* and order a renewal for their domain(*if supported by the registrar) Changes to nameservers and DNS settings can take 24 hours to [...]

How do I check if my desired domain name is still available?

During the ordering process, our system will check the availability of the domain name you wish to obtain. Our system also offers a number of alternatives in case the domain has already been taken. It is obviously important that you not sign up for service under a domain name which is already in use unless it is already registered to [...]

How do I transfer my existing domain name to VpsCity?

You can use the instructions below to transfer a domain name from your current registrar to VpsCity Web Hosting. After the transfer has been completed, your domain name will be renewed for another year. Your current registrar will send an email to the current Administrative contact for your domain name. That person must "approve" the [...]

How Nameservers work

The Domain Name System (DNS) is the system that converts domain names (domain.com) into IP addresses ( This system is far simpler than most people realize. There are 3 main compontents to the dns system: Parent Nameservers (there are 13 of them in the world) Your domain name registrar (where you buy your domain) Your own Name [...]

What are EPP codes?

EPP Code Stands for Extensible Provisioning Protocol which is alpha-numeric code required to transfer domain from one registrar to another registrar. EPP Code is also known as Authorisation Key Or Transfer Secret Key. Authorization (or EPP) keys/codes are generated by the current registrar and verified through the global registries for [...]

What are the VpsCity Nameserver addresses?

VpsCity operate a redundant, clustered DNS, in order to ensure reliable and fast resolving of your domains. Despite the type of account you have with us, the welcome email which was sent when you signed up for web hosting will contain the name servers listed for your hosting account. These name servers can be used on all sites that are [...]

What is a domain?

A domain name is a unique address or identifier on the World Wide Web. One easily recognizable example is google.com: Type that domain name in your browser address bar, and the worldwide system of name servers connects your computer to the content of the Google web site. Domain names are sometimes referred to as the real estate of the [...]

Will the domain name be registered in my name?

Yes. We register domains in your name not ours, so the details you provide when signing up will be used for the registrant of the domain. Please make sure that you keep us informed of any changes to your contact details.

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